We strive to ensure the highest quality standards through thorough manual inspections before shipping. However, if you encounter any issues with your purchase, please refer to our return guidelines below:

1. Warranty Period

All products come with a 7-day return warranty from the date the item is received.

2. Eligible Returns

Returns or exchanges are only accepted in the following cases:

• You received the wrong product.

• The product has specifications different from what you ordered.

• The product is faulty or damaged upon arrival.

To process a return, please:

• Email us a clear photo of the item showing the issue.

• Ensure the product is in its original packaging and condition.

• We cannot accept items that show signs of use, scratches, or damage caused by mishandling.

3. Customer Error

If the return request is due to customer error (e.g., ordering the wrong color or size), it will be subject to admin approval. The item must be unused and in original condition.

4. Refund Method

Approved refunds will be credited to your account, and the balance can be used for your next purchase or future orders.

Returns Policy Summary

• Returns are only accepted for:

  • Damaged items on arrival

  • Wrong item received

  • Size or specifications mismatch

• Contact us within 24 hours of receiving the item.

• Item must be returned unworn and in original condition.

• Buyers are responsible for return shipping and its safe arrival.

• Upon receiving the returned item, we will process an exchange or refund within 2–7 working days based on your preference.

Feedback

Your feedback is very important to us.
If you’re satisfied, we’d appreciate it if you could leave a positive review.

If there are any issues, please contact us first before leaving neutral or negative feedback. We are committed to resolving all matters professionally and aim for 100% customer satisfaction.

For all enquiries, please reach out to us via the Contact Us form – we monitor it regularly and will respond promptly.